Virtual Assistant (Customer Service & Operation)

About Us
Maverick & Co. is a forward-thinking e-commerce brand recognized for our premium office accessories. We are passionate about delivering stylish, high-quality products to professionals worldwide. As our business continues to expand, we’re looking for a dedicated Virtual Assistant to help manage customer interactions and daily operations.

Location: Remote

Responsibilities:
• Identify customer needs and proactively support their purchase journey.
• Provide top-tier customer service via social media, instant messaging, and email, addressing inquiries from a global audience.
• Resolve customer complaints quickly and professionally, ensuring solutions meet both customer expectations and business objectives.
• Coordinate with production and logistics departments to manage daily orders and ensure smooth operations.
• Monitor customer feedback on social media and recommend improvements to products, services, and workflows.
• Handle inbound customer calls effectively, ensuring all queries are resolved efficiently in a quiet, distraction-free environment.
• Handle other ad hoc tasks that can be completed online as assigned.

Requirements:
• Minimum 3+ years of relevant experience in customer service.
• Bachelor’s Degree preferred.
• Fluent in English (both written and verbal) with strong communication skills.
• Able to work independently and efficiently.
• Customer-centric mindset with a keen attention to detail and a quick learning ability.
• Proficient in Shopify, Gorgias, social media platforms, online marketplaces, and Hubstaff.
• Ability to work 8-9 hours per day (day and night shifts available).
• Please apply with your resume.

If you excel at communication and enjoy providing outstanding customer service in a fast-growing e-commerce environment, we’d love to hear from you!

How to Apply:
If you’re excited to be part of our energetic and ambitious team, please send your full resume, including your available start date and expected salary  with the subject line “Virtual Assistant (CS & Operation) Application – [Your Name].” We look forward to hearing from you!