Frequently Asked Questions
Welcome to SOVA.ph’s Frequently Asked Questions! We’ve compiled everything you need to know about our VA Training classes and certification courses. Whether you’re considering enrolling, already studying with us, or looking to advance your tech career, you’ll find clear answers to help you succeed in your learning journey.
General Questions
How do I enroll in a course?
Select your desired course> Click “Enroll Now”> Create an account or log in >Complete payment> You will receive further instructions, including your access and schedule, via email.
What payment methods do you accept?
Credit/debit cards and Gcash/Paymaya
Online Courses
How long do I have access to online course materials?
Lifetime access to all purchased courses
Download options available for select materials
What happens if I lose internet connection during a lesson?
All of the classes will be recorded. Resume where you left off when reconnected.
Can I access courses on mobile devices?
Yes, our platform is mobile-responsive and works on all major devices.
Onsite Courses
Where is your physical location for the onsite classes?
Rm 302 3rd Flr, Strand Tower, F. Cabahug St., Brgy. Kasambagan, Cebu City, Cebu 6000
Is there parking available at your facility?
Please coordinate with us for the availability.
What happens if I miss a class?
You can still join the next class. Catch-up sessions are available.
Access to recorded lectures where applicable
Technical Support
What do I do if I’m having technical difficulties?
Contact support via call: +63 939 803 4576 or email at info@sova.ph
Content Access
Can I preview courses before enrolling?
Our classes are live and interactive. We require full payment to confirm your enrollment so we can add you to our class.
What happens when I cancel?
Please see our Payment Terms and Conditions.